Question 1

Do you offer quotes over the phone?

Accepted Answer

Yes, if we are able to get enough information over the phone. We may need to ask you several questions about your pest concerns in order to give you an accurate quote.

Question 2

Are your treatments pet friendly?

Accepted Answer

Not while they are being applied, but they become non-toxic once dry. We take precautions to apply them as carefully as possible and leave clear instructions to keep your pets safe.

Question 3

Which suburbs do you service?

Accepted Answer

All suburbs within a 50km radius of Melbourne CBD.

Question 4

What kind of pests can you handle?

Accepted Answer

Ants, bed bugs, birds, cockroaches, fleas, possums, rats, mice, silverfish, spiders, termites, wasps and bees.

Question 5

Are you licensed?

Accepted Answer

Yes, our pest control operators and technicians are fully certified and licensed as per government regulations.

Question 6

Is it safe to spray chemicals in my home?

Accepted Answer

Yes, we use low-toxicity products to minimise health risks for you and your family.

Question 7

Do you do same day service?

Accepted Answer

Yes, in many cases we can even eliminate your pest problem within 24 hours.

Question 8

Do you offer any guarantee?

Accepted Answer

Yes, we offer a 100% satisfaction guarantee on all our services and products.

Question 9

How often do I need to have a termite inspection?

Accepted Answer

As per government guidelines, we recommend a termite inspection once a year.

Question 10

How often does my termite barrier treatment need to be replenished?

Accepted Answer

Every two to five years.

Question 11

How much does a termite treatment cost?

Accepted Answer

Between $1500-$6000, depending on the severity of the outbreak, size of your property or affected area, and other factors. Contact us for a more precise free quote.

Question 12

If I’ve already had termite treatment, do I still need to have a yearly inspection?

Accepted Answer

Yes, because there is no guarantee that termites won’t return. They may still be able find a way to breach the treatment and physical barriers.

Question 13

How often does a termite barrier need to be replaced?

Accepted Answer

Every year for termite baiting and monitoring systems and every 6-8 years for Termidor. It also depends of the type of barrier that you have installed.

Question 14

Can you remove ants with a spider spray?

Accepted Answer

No, because ants and spiders are sensitive to different chemicals. Once the aerosol reaches the spider, it is immobilised straight away. To destroy an ant colony, the poison must not immediately immobilise the ants, but instead be collected by worker ants and carried back to the colony underground.

Question 15

Should I eliminate a spider or ant outbreak first?

Accepted Answer

The spider infestation as it is the easiest and fastest to control.

Question 16

Are we allowed to be at home during the spider spray?

Accepted Answer

For outdoor treatments, you can be at home provided that you keep windows and door shut. For indoor treatments, depending on the weather, you’ll need to leave the house for two to three hours.

Question 17

Is cockroach spray the same as spider spray?

Accepted Answer

For regular cockroaches, yes. For German cockroaches you’ll need something stronger and spray more extensively, as they are clever at hiding in tight spots and less affected by spider sprays

Question 18

Should I spray pesticides inside and outside?

Accepted Answer

If the pest problem is located indoors, you’ll only need to spray inside.

Question 19

How often should I apply pesticide spray?

Accepted Answer

You should start applying these in the lead up to the warmer months of the year.

Question 20

Does rodent bait poison other pests?

Accepted Answer

Secondary poisoning is very unlikely as we use the highest quality bait stations.

Question 21

Do you harm the possums?

Accepted Answer

No. We follow government regulations and safely relocate them in a new home.

Question 22

How can I tell if I have possums or rodents in the roof?

Accepted Answer

Rodents are noisy during the day and night as they are always active, whereas possums tend to be active just before dawn and after dusk.

Question 23

If I have rats and mice, can I just leave them be?

Accepted Answer

No. We do not recommend ignoring them because they can breed quickly, spread germs and cause extensive damage to your home and electrical wiring.

Question 24

How do you control a pest bird outbreak?

Accepted Answer

We normally use gutter mesh, but if an outbreak is severe, or you have a commercial property, we can apply chemical traps. If necessary, we have a bird shooting license to quickly eliminate the problem.

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